The Psychology Research Institute (INPSY) is a specialized research institute at the Faculty of Social Studies at Masaryk University. Our research focus stems from a long-lasting interest in the topics of developmental, social and educational psychology, psychology of personality and psychology in the media. Strong methodological and statistical background allows us to perform quality basic and applied research and develop new psychodiagnostic methods.

We cooperate with the Department of Psychology at the FSS, Masaryk University. We participate in the teaching of students and at the same time, create conditions and opportunities for their involvement in existing research projects.

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When the rules aren't enough: Why trust in social service workers often matters more than the system itself

Trust is crucial for the effective functioning of social services. The relationship between the social services worker and the client is not just technical - it is personal. Although research has long focused on the quality of relationships between service users and frontline workers, it often neglects how users perceive the very formal procedures in which these relationships take place and how this context influences the formation of those relationships. The new study, co-authored by our member Lenka Štěpánková, therefore focuses on how trust in social service workers is formed in the context of bureaucratic processes that determine access to support.

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